Welcome to
John Hugall Ltd....

Welcome to your local pharmacy which dispenses both NHS and private prescriptions. Our aim is for you to get the maximum benefit from your medicines.

We offer a repeat dispensing service which means that your regular prescribed medicines can be obtained directly from the pharmacy at a time convenient to you. All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Additionally you can return unwanted medicines to the pharmacy where they can be disposed of safely.

The pharmacist and trained staff are available to help and advise you on medicines and the treatment of minor ailments, in private if required. We are also able to advise on many lifestyle and health issues for example stopping smoking or how to follow a healthy diet. Our pharmacist will be able to provide you with additional information or if appropriate direct you to other sources of help. We can also provide information on local health and social care professionals and patient support groups. For further information please contact us.

Opening hours

Access arrangements for disabled customers

Our premises are accessible to disabled customers and we are able to assist customers with any disability including sight or hearing impairments.

Violence towards staff

This pharmacy will not tolerate any abuse, assault or harassment of its staff. We are not obliged to provide NHS services to those who are violent or abusive. All incidents will be fully investigated and where appropriate, we will report incidents to the police and also consider legal action.

NHS Direct Statement

When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS Direct. You can use: 0 NHS Direct Online at www.nhsdirect.nhs.uk

• NHS Direct Interactive on digital satellite TV
• The NHS Direct telephone service. Call 0845 4647

Complaints

We aim to give you the best possible service but if you have a complaint please speak to the pharmacist in charge. The matter will be handled in line with the NHS complaints procedure. If we cannot resolve the problem, or you do not want to raise it directly with us, you can contact your local primary care organisation.

Confidentiality

We keep a confidential record of the medicines that we supply to you. We comply with the NHS Code of Practice on Confidentiality and the Data Protection Act.

HISTORY

(Resident pharmacist Alan Hugall would like to take this opportunity to recount a brief history of the practice.)

The John Hugall Pharmacy owes its origins to Alan’s grandfather John Robert Hugall who arrived in Sale Moor in the summer of 1906, having moved down from Sunderland, Co. Durham. He bought the business from the then incumbent, one Arthur Moss. In those days the premises were rudimentary (John and his wife Maude lived over the shop in cramped living accommodation and there was only an outside toilet). It was while they lived here that Alan’s father, also named John Hugall, was born in 1908.

Sale Moor was a very different place in those days, little more than a village really, full of smallholdings. John’s grandfather saw an opportunity to become a horticultural chemist, providing seeds and all the many fertilizers and chemicals necessary for the growing of vegetables. He was already involved in mainstream pharmaceutical activities, supplying the local populace with various hand-made pills, powders, mixtures etc. Most medication cost a shilling or so (that’s five pence in today’s money) and this, being many years before the advent of the NHS, had to be paid for from the patient’s own pocket, whether they could afford it or not (and many could not).

John followed his father into the business in 1933 after graduating from Manchester University. He undertook further studies, ultimately becoming qualified as an optician, and it was for his work in this area that he became a Freeman of The City of London. There are no details of exactly how this tremendous honour was bestowed on him as, with typical modesty, he said very little on the subject.

As pharmacists, father and son were exempted from military service in the Second World War. However, the younger man was eventually called up to serve in the Royal Electrical and Mechanical Engineers. In khaki, he was soon involved in some very sensitive Top Secret work in Kent. It turned out that he was one of the pioneering engineers for the fledgling Fighter Command radar system which came into its own just in time to greet the arrival of Hitler’s Luftwaffe.

John Robert Hugall passed away in 1949 and his son and his wife Lillian ran the shop until ill health forced him to retire from the business prematurely. The pharmacy continued to function under the charge of a Mr Stanley Levi who ‘held the fort’ until Alan was able to take up the reins. No sooner was Alan in control that he began a series of refurbishment projects to bring the premises up to the modern standard that can be seen today.

Over the years the pharmacy has employed a great number of dedicated staff, too numerous to mention individually, but who will not be forgotten easily. Moreover, Alan and all his staff feel wonderfully privileged to have served the people of Sale Moor for so long. Having been in existence now for more than a hundred years, the pharmacy, with Alan at the helm, is looking forward to continuing and maintaining the same exemplary traditions of courteous service and professionalism so well established in the past.